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We respect and recognize our members’ right to receive quality service in time. We put our technicians through a week long training program prior to their appointment. During this training period along with the honing of their technical skills we also train them on behavior and communication. |
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TEAM RESCUE is well trained and well equipped with tools. They are also provided with bright colored uniforms for easy identification. We have positioned our technicians in such a way that they reach the break down point in an average of 20 to 30 minutes |
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We started operations with a work force of 5 mechanics and with a vision of providing quality service to our members. We have introduced 25 more points of service. We are constantly increasing the number of RESCUE Zones to further reduce the wait time. |
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To display a polite and professional attitude at all times
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To arrive on breakdown site promptly.
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To give immediate notification of any expected delay in arrival
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To ensure our mechanics are smartly attired in our uniform
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To handle any member dissatisfaction in a courteous, respectful and objective manner.
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To provide all members with the opportunity to comment on the quality of service received
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We will be increasing the member services to include: |
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Vehicle insurance advisory service
Casual driver on call
Driving license assistance
On call direction assistance
ATM locator service
Tyre and wheel protection service
Assistance for purchase & sale of vehicle
Accident advisory services etc. |
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In due course of time we plan to be the ONE STOP CONTACT POINT for all your vehicular needs. |
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