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Keeping you moving
Keeping You Moving! Thats what RESCUE is all about. RESCUE is not a conventional breakdown services company, and we intend to keep it that way. Through the dedication and devotion of our teams we are committed to delighting our members and providing a service that is second to none
RESCUE is built by a group of passionate, innovative, relentless individuals, who are striving to provide the highest quality service experience to the customer and constantly able to raise the bar.
Our 4 core values: Honesty, Communication, Innovation & Inclusive growth
At RESCUE, we're always thinking forward. We at RESCUE have chalked out our business model and processes with our goal of becoming India's leading grassroots breakdown service provider
We respect and recognize our members' right to receive quality service in time. We put our technicians through a week long training program prior to their appointment. During this training period along with the honing of their technical skills we also train them on behaviour and communication.
TEAM RESCUE is well trained and well equipped with tools. They are also provided with bright colored uniforms for easy identification. We have positioned our technicians in such a way that they reach the break down point in an average of 20 to 30 minutes
We started operations with a work force of 5 mechanics and with a vision of providing quality service to our members. We have introduced 25 more points of service. We are constantly increasing the number of RESCUE Zones to further reduce the wait time.
Our Aim
Everyone at RESCUE has a story to tell :
Karthik, Manager Operations
After my initial stints managing pre paid sales, it was a welcome change when I was offered to join the operations team at RESCUE. I am thankful to the management for entrusting me with this role since it has been an eye-opener. I feel so at home strengthening our service network, meeting new service providers and simply pushing the limit. I try to make things as light-hearted as possible while handling daily issues with our petrol staff but you have to know where to draw the line. That, to me, is being a good team manager."
"I'm now taking on a broader role managing the Quality team and getting involved in some meaty projects related to service area expansions. If you want to get on, you can, although it's up to you to make it happen. I mentioned that the RESCUE will go out of their way to help you - and it's also the kind of place where you can make lasting friendships - but it's no easy ride. You're expected to give 100% in return; it's very much a two-way commitment."
Head Mechanic - Rajendra
"I initially joined the RESCUE back in 2006 as a short-term measure to earn extra cash. Five years on, I'm still here. Why? Because I enjoy the job and the people, who have been so helpful and supportive. It's as simple as that. I also take a lot of pleasure in helping people out of tough situations. The job also offers me good amount of free time every now and then.
This is a enjoyable role. I look after new recruits in their first three to four months, bringing them up to speed and helping with their early development either through group training or one-to-one sessions. I offer them all the support required, and it's immensely rewarding bringing someone on and seeing them flourish. It's all about being patient, listening to people, identifying what's required and making sure that each has the necessary knowledge. People have different learning abilities and come in at different levels, so to help everyone it's important to find a happy medium. I've tried to be just as supportive to the people under me since becoming a Head Mechanic two years ago.
Crew member - Ramu
On a sunny day, there's nothing better than being out on the road. Being stuck in a garage - just isn't for me. When you're working in RESCUE crew, you never know what's coming next. So we're trained and equipped to cope with almost anything. It feels good to help people out of a spot and that's satisfaction in itself.
"I wear the uniform with pride and always try to go out with a smile on my face because, at the end of the day, I'm an ambassador for RESCUE. RESCUE has trained me to assess a situation and deal with it as best I can. You never know what state people are going to be in when you arrive - harassed, anxious, impatient, embarrassed - so you do need to be good at dealing with people. All in all though, whatever situation you're dealing with, you can be pretty sure people are pleased to see you."
Sales - Hemanth
"If I can sell, then anyone can. When I joined the RESCUE out of my college, I was totally new to the idea of selling. Since then, I've never looked back. The thing is, it's not all about hard-sell here. We genuinely have a great service to offer our customers - At the start I was actually made to experience few live breakdown cases where our mechanics have helped people out of desperate situations. It's definitely a big plus as I could never sell anything I didn't 100% believe in.
"Of course, products don't just sell themselves. At the moment, I work in New Member Acquisition and you have to listen carefully to what members are telling you. The Indian consumer and more so the bike owners are new to the concept of a roadside assistance cover and hence are less receptive initially. So it is paramount to listen to them, build up a picture of what they really want and gain an insight into their needs. So whether you're putting across a point about RESCUE's competitive advantage or you are getting the prospect to understand the need for a breakdown service, you can be certain you're giving them what they actually want to listen. You have to be a good judge of character too. Some customers want to get off the phone as quickly as possible, others are willing to tell you their life story! You learn quite quickly how to gauge which are going to be the most receptive."
"If you give things you're best shot, you're very well rewarded too. There are targets to meet - and if you exceed them, there's a lot of money to be made. But that's not the only way your contribution is acknowledged. I've been offered to head sales at one of our latest wing where operations will be opening up soon. Since we are still a young company the growth opportunity is immense. The job's giving me a lot of exposure very early in my career."
Call Centre - Praveen
"I really enjoy my work at RESCUE. Taking breakdown calls, I deal with all sorts of people in all kinds of situations. You do get people who are upset, but that's mainly because they're stressed being stranded at the side of the motorway. I try to calm them down, take down the details and make sure they're comfortable with what I'm doing. As a general rule, I try to put myself in members' shoes. How would I feel in that situation? What would I want someone to do for me?"
"You also have to cope with a busy atmosphere. Everyone works hard at the RESCUE but, having said that, it's more relaxed than other call centres I've come across. I suppose it boils down to knowing when to put your mind in and when you can have a laugh and joke. It can get quite full-on, dealing with one call after another, but personally I prefer it when it's busy. You have to deal with each member in a specific way, so you have to be prepared for anything - changing hats, I call it. But because it's so supportive here - and because the training is so thorough - it never gets overwhelming."
Marketing - Deepak
"I get a great deal of satisfaction out of what I do. You can really see the impact your decisions and contributions make to the business - which I think is unusual in large companies. It can be a little daunting sometimes taking responsibility for a brand with services totally new to the consumer - we still have 100% spontaneous recognition among consumers. But it's the opportunity to build a brand, to increase the rate of spontaneous recognition among consumers and to deliver our own particular brand promise that makes my role worthwhile."
"There's a very flat structure here and this encourages a great amount of idea-sharing and collaboration across the business. In fact, my role as a Marketing Manager means I have a lot of contact with prospective consumers and I use their feedback extensively when I'm devising new initiatives."
Crew member - Ramu
On a sunny day, there's nothing better than being out on the road. Being stuck in a garage - just isn't for me. When you're working in RESCUE crew, you never know what's coming next. So we're trained and equipped to cope with almost anything. It feels good to help people out of a spot and that's satisfaction in itself.
"I wear the uniform with pride and always try to go out with a smile on my face because, at the end of the day, I'm an ambassador for RESCUE. RESCUE has trained me to assess a situation and deal with it as best I can. You never know what state people are going to be in when you arrive - harassed, anxious, impatient, embarrassed - so you do need to be good at dealing with people. All in all though, whatever situation you're dealing with, you can be pretty sure people are pleased to see you."
Sales - Hemanth
"If I can sell, then anyone can. When I joined the RESCUE out of my college, I was totally new to the idea of selling. Since then, I've never looked back. The thing is, it's not all about hard-sell here. We genuinely have a great service to offer our customers - At the start I was actually made to experience few live breakdown cases where our mechanics have helped people out of desperate situations. It's definitely a big plus as I could never sell anything I didn't 100% believe in.
"Of course, products don't just sell themselves. At the moment, I work in New Member Acquisition and you have to listen carefully to what members are telling you. The Indian consumer and more so the bike owners are new to the concept of a roadside assistance cover and hence are less receptive initially. So it is paramount to listen to them, build up a picture of what they really want and gain an insight into their needs. So whether you're putting across a point about RESCUE's competitive advantage or you are getting the prospect to understand the need for a breakdown service, you can be certain you're giving them what they actually want to listen. You have to be a good judge of character too. Some customers want to get off the phone as quickly as possible, others are willing to tell you their life story! You learn quite quickly how to gauge which are going to be the most receptive."
"If you give things you're best shot, you're very well rewarded too. There are targets to meet - and if you exceed them, there's a lot of money to be made. But that's not the only way your contribution is acknowledged. I've been offered to head sales at one of our latest wing where operations will be opening up soon. Since we are still a young company the growth opportunity is immense. The job's giving me a lot of exposure very early in my career."
Call Centre - Praveen
"I really enjoy my work at RESCUE. Taking breakdown calls, I deal with all sorts of people in all kinds of situations. You do get people who are upset, but that's mainly because they're stressed being stranded at the side of the motorway. I try to calm them down, take down the details and make sure they're comfortable with what I'm doing. As a general rule, I try to put myself in members' shoes. How would I feel in that situation? What would I want someone to do for me?"
"You also have to cope with a busy atmosphere. Everyone works hard at the RESCUE but, having said that, it's more relaxed than other call centres I've come across. I suppose it boils down to knowing when to put your mind in and when you can have a laugh and joke. It can get quite full-on, dealing with one call after another, but personally I prefer it when it's busy. You have to deal with each member in a specific way, so you have to be prepared for anything - changing hats, I call it. But because it's so supportive here - and because the training is so thorough - it never gets overwhelming."
Marketing - Deepak
"I get a great deal of satisfaction out of what I do. You can really see the impact your decisions and contributions make to the business - which I think is unusual in large companies. It can be a little daunting sometimes taking responsibility for a brand with services totally new to the consumer - we still have 100% spontaneous recognition among consumers. But it's the opportunity to build a brand, to increase the rate of spontaneous recognition among consumers and to deliver our own particular brand promise that makes my role worthwhile."
"There's a very flat structure here and this encourages a great amount of idea-sharing and collaboration across the business. In fact, my role as a Marketing Manager means I have a lot of contact with prospective consumers and I use their feedback extensively when I'm devising new initiatives."
Call Centre - Praveen
"I really enjoy my work at RESCUE. Taking breakdown calls, I deal with all sorts of people in all kinds of situations. You do get people who are upset, but that's mainly because they're stressed being stranded at the side of the motorway. I try to calm them down, take down the details and make sure they're comfortable with what I'm doing. As a general rule, I try to put myself in members' shoes. How would I feel in that situation? What would I want someone to do for me?"
"You also have to cope with a busy atmosphere. Everyone works hard at the RESCUE but, having said that, it's more relaxed than other call centres I've come across. I suppose it boils down to knowing when to put your mind in and when you can have a laugh and joke. It can get quite full-on, dealing with one call after another, but personally I prefer it when it's busy. You have to deal with each member in a specific way, so you have to be prepared for anything - changing hats, I call it. But because it's so supportive here - and because the training is so thorough - it never gets overwhelming."
Marketing - Deepak
"I get a great deal of satisfaction out of what I do. You can really see the impact your decisions and contributions make to the business - which I think is unusual in large companies. It can be a little daunting sometimes taking responsibility for a brand with services totally new to the consumer - we still have 100% spontaneous recognition among consumers. But it's the opportunity to build a brand, to increase the rate of spontaneous recognition among consumers and to deliver our own particular brand promise that makes my role worthwhile."
"There's a very flat structure here and this encourages a great amount of idea-sharing and collaboration across the business. In fact, my role as a Marketing Manager means I have a lot of contact with prospective consumers and I use their feedback extensively when I'm devising new initiatives."
